Contact Us & FAQ's
We Love Hearing From You
At House of Caelo, your voice truly matters to us.
Whether you have a question, need help with an order, want to share feedback, or want to say hello, we're here for you. Your thoughts, ideas, and experiences help us grow, improve, and continue creating pieces our community truly loves.
You can connect with us in the way that's easiest for you:
Use the contact form below
Email us at hello@houseofcaelo.com
Send us a message on Instagram @house.of.caelo
We do our best to respond as quickly as possible with the care and attention you deserve. Thank you for taking the time to reach out. It truly means the world to us.
Frequently Asked Questions
Have Questions? We're Here to Help
Below are answers to some of our most commonly asked questions. If you don't see what you need, please reach out anytime. We're happy to help.
Wait, wasn't this House of Caelo?
Yes. On September 22, 2026, House of Caelo became House of Caelo. Same Jacquie, same team, same designs you love. Moon Tribe, Roam Free, and Lunar Essence are all still here. Your account, your order history, and your rewards points came with us. fitkitty.com will keep bringing you right here.
What's the best way to wash my House of Caelo pieces?
Your pieces are made to move with you, live with you, and be loved often, so a little extra care helps keep them looking and feeling their best.
For sweatshirts, leggings, and other everyday favorites, we recommend:
Washing on a gentle cycle in cool water
Using a mild detergent
Avoiding fabric softeners, which can affect the stretch, softness, and performance of fabrics
Hanging or laying flat to dry whenever possible
Avoiding high heat, which may weaken fibers over time
How long will it take to process my order?
We know how exciting it is to receive your order, and we work hard to get your pieces on their way as quickly as possible.
Most orders are processed within 1 to 3 business days, excluding weekends and holidays.
During busy seasons, launches, sales, or holiday periods, processing may take a little longer. If an item is marked as preorder, backorder, or made-to-order, the estimated shipping timeline will be noted on the product page or in your order communication.
Once your order ships, you'll receive tracking information by email.
How long does shipping usually take?
For U.S. orders, most packages arrive within 2 to 7 business days after they have shipped.
Please note that delivery timelines are estimates and may vary based on the carrier, destination, holidays, weather, or other delays outside of our control. Once a package is with the carrier, we rely on them for the final delivery timing.
If you have questions about your shipment or tracking, please reach out to us at hello@houseofcaelo.com. We're always happy to help.
Do you offer free shipping?
Yes. We offer complimentary shipping on U.S. orders over $75, and we run free-shipping weeks from time to time (like launch week). When your order qualifies, it applies automatically at checkout.
What is your return policy?
We want you to love every purchase.
If something isn't quite right, you may return eligible items within 30 days from the date you received your order.
We do not charge restocking fees.
How do I start a return or exchange?
We keep returns and exchanges simple.
Please email us at hello@houseofcaelo.com with your order number, the item you'd like to return or exchange, and how we can help. If you need a different size or style, let us know what you'd love instead.
Our team will personally review your request and reply with the next steps. We're always happy to help make it right.
What happens after I return an item?
Once we receive and inspect your returned item, we will process your return within 3 to 5 business days.
Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your payment provider.
You'll receive an email confirmation once your return has been processed.
I purchased something at The Iron Bird. How do I exchange it?
If you purchased a House of Caelo item at The Iron Bird and need a different size or style, we're happy to help whenever possible.
Please email us at hello@houseofcaelo.com with the item you purchased, the size, and what you'd like to exchange it for. If you have a receipt or any purchase details, please include those as well.
What if I received House of Caelo as a gift and don't have a receipt?
Lucky you. Someone has great taste.
If you received a piece as a gift and need a different size, style, or would prefer store credit, we're happy to help whenever possible. Please email us at hello@houseofcaelo.com with as much information as you have, such as the gift giver's name, the item received, the size, and what you'd like to exchange it for.
What is your customer service email?
You can email us anytime at hello@houseofcaelo.com. We'd love to hear from you.
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